Type of Publication: Article in Journal

Don't Forget to Disinfect: Understanding Technology-Supported Hand Disinfection Stations

Author(s):

Keppel, Jonas; Strauss, Marvin; Faltaous, Sarah; Liebers, Jonathan; Heger, Roman; Gruenefeld, Uwe; Schneegass, Stefan

Title of Journal:

Proc. ACM Hum.-Comput. Interact.

Volume (Publication Date):

7 (2023)

Location(s):

New York, NY, USA

Keywords:

visual cues, public display, attention, disinfection

Digital Object Identifier (DOI):

doi:10.1145/3604251

Fulltext:

Don't Forget to Disinfect: Understanding Technology-Supported Hand Disinfection Stations (4.98 MB)

Citation:

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Abstract

The global COVID-19 pandemic created a constant need for hand disinfection. While it is still essential, disinfection use is declining with the decrease in perceived personal risk (e.g., as a result of vaccination). Thus this work explores using different visual cues to act as reminders for hand disinfection. We investigated different public display designs using (1) paper-based only, adding (2) screen-based, or (3) projection-based visual cues. To gain insights into these designs, we conducted semi-structured interviews with passersby (N=30). Our results show that the screen- and projection-based conditions were perceived as more engaging. Furthermore, we conclude that the disinfection process consists of four steps that can be supported: drawing attention to the disinfection station, supporting the (subconscious) understanding of the interaction, motivating hand disinfection, and performing the action itself. We conclude with design implications for technology-supported disinfection.